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Home> Customer Support> Privacy Policy

Privacy Policy

This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition the Policy also explains the information which is provided or collected in the course of using the applications of NICE Information Service (the “Company”) which exist in the websites or platforms of other company.

Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

This Policy will be effective on the 14th day of March, 2024 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails.

1. Information to be collected and method of collection
Personal information items to be collected by the Company are as follows:
• Information provided by the users
  • The Company may collect the information directly provided by the users.
  • Title of service Items to be collected
    Internet membership service ∘ Name, email address, ID, company name, telephone number,password, phone number, fax
• Information collected while the users use services
  • Besides of information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.
2. Use of collected information
In principle, the Company destructs personal information of users without delay when: the purpose of its collection and use has been achieved; the legal or management needs are satisfied; or users request: Provided that, if it is required to retain the information by relevant laws and regulations, the Company will retain member information for certain period as designated by relevant laws and regulations. The information to be retained as required by relevant laws and regulations are as follows:
- Record regarding consumer complaint or dispute treatment about credit information
  • 3 years (The use and Protection of the Credit Information Act)
- Record regarding contract or withdrawal of subscription:
  • 5 years (The Act on Consumer Protection in Electronic Commerce)
- Record on consumer complaint or dispute treatment:
  • 3 years (The Act on Consumer Protection in Electronic Commerce)
- Log record of users such as internet/data detecting the place of user connection
  • 3 months (The Protection of Communications Secrets Act)
3. Procedure and method of destruction of personal information
In principle, the Company destructs the information immediately after the purposes of its collection and use have been achieved without delay: Provided that, if any information is to be retained as required by relevant laws and regulations, the Company retain it for the period as required by those laws and regulations before destruction and, in such event, the personal information which is stored and managed separately will never be used for other purposes. The Company destructs: hard copies of personal information by shredding with a pulverizer or incinerating it; and delete personal information stored in the form of electric file by using technological method making that information not restored.
4. Sharing collected information
Except for the following cases, the Company will not share personal information with a 3rd party:
when the Company shares the information with its affiliates, partners and service providers;
  • ∘ When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company
when the users consent the sharing in advance;
  • ∘ when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies
  • ∘ other cases where the user gives prior consent for sharing his or her personal information
  • when the sharing is required by the laws
  • - if required to be disclosed by the laws and regulations; or
  • - if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
5. Cookies, Beacons and Similar Technologies
The Company may collect collective and impersonal information through 'cookies' or 'web beacons'.
Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer.
Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email.
These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users
The items of cookies to be collected by the Company and the purpose of such collection are as follows:
This cookie is a kind of indispensable cookie for the users to use the functions of website of the Company. Unless the users allow this cookie, the services such as shopping cart or electronic bill payment cannot be provided. This cookie does not collect any information which may be used for marketing or memorizing the sites visited by the users
  • ∘ Memorize the information entered in an order form while searching other pages during web browser session
  • ∘ For the page of products and check-out, memorize ordered services
  • ∘ Check whether login is made on website
  • ∘ Check whether the users are connected with correct services of the website of the Company while the Company changes the way of operating its website
  • ∘ Connect the users with certain application or server of the services
The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company.
6. Users' right to access and option
The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:
  • • exercise right to access to personal information;
  • • make corrections or deletion;
  • • make temporary suspension of treatment of personal information; or
  • • request the withdrawal of their consent provided before
If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.
7. Security
The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification
• Encryption of personal information
  • - Transmit users' personal information by using encrypted communication zone
  • - Store important information such as passwords after encrypting it
• Countermeasures against hacking
  • - Install a system in the zone the external access to which is controlled so as to prevent leakage or damage of users' personal information by hacking or computer virus
  • • Establish and execute internal management plan
  • • Install and operate access control system
  • • Take measures to prevent forging or alteration of access record
8. Responsible department of Company
The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:
• Department responsible for privacy protection and customer service :
  • Name : Jong-yoon Kim, Sam-young Lee
• Customer Service Center :
  • Address : NICE Information Service, 17, Eunhaeng-ro, Yeongdeungpo-gu, Seoul, 07237, Korea
  • Tel : 82-2-3771-1234
  • Email : 1234@nice.co.kr
The latest update date : Mar. 14 , 2024

This Privacy Policy (the "Policy") explains the way of treatment of the information which is provided or collected in the websites on which this Policy is posted. In addition the Policy also explains the information which is provided or collected in the course of using the applications of NICE Information Service (the “Company”) which exist in the websites or platforms of other company.

Through this Policy, the Company regards personal information of the users as important and inform them of the purpose and method of Company's using the personal information provided by the users and the measures taken by the Company for protection of those personal information.

This Policy will be effective on the ___th day of ____, 2017 and, in case of modification thereof, the Company will make public notice of it through posting it on the bulletin board of Company's website or individual notice through sending mails, fax or e-mails.

1. Information to be collected and method of collection
Personal information items to be collected by the Company are as follows:
• Information provided by the users
  • The Company may collect the information directly provided by the users.
  • Title of service Items to be collected
    Internet membership service ∘ Name, email address, ID, company name, telephone number,password, phone number, fax
• Information collected while the users use services
  • Besides of information directly provided by the users, the Company may collect information in the course that the users use the service provided by the Company.
2. Use of collected information
In principle, the Company destructs personal information of users without delay when: the purpose of its collection and use has been achieved; the legal or management needs are satisfied; or users request: Provided that, if it is required to retain the information by relevant laws and regulations, the Company will retain member information for certain period as designated by relevant laws and regulations. The information to be retained as required by relevant laws and regulations are as follows:
- Record regarding consumer complaint or dispute treatment about credit information
  • 3 years (The use and Protection of the Credit Information Act)
- Record regarding contract or withdrawal of subscription:
  • 5 years (The Act on Consumer Protection in Electronic Commerce)
- Record on consumer complaint or dispute treatment:
  • 3 years (The Act on Consumer Protection in Electronic Commerce)
- Log record of users such as internet/data detecting the place of user connection
  • 3 months (The Protection of Communications Secrets Act)
3. Procedure and method of destruction of personal information
In principle, the Company destructs the information immediately after the purposes of its collection and use have been achieved without delay: Provided that, if any information is to be retained as required by relevant laws and regulations, the Company retain it for the period as required by those laws and regulations before destruction and, in such event, the personal information which is stored and managed separately will never be used for other purposes. The Company destructs: hard copies of personal information by shredding with a pulverizer or incinerating it; and delete personal information stored in the form of electric file by using technological method making that information not restored.
4. Sharing collected information
Except for the following cases, the Company will not share personal information with a 3rd party:
when the Company shares the information with its affiliates, partners and service providers;
  • ∘ When the Company's affiliates, partners and service providers carry out services such as bill payment, execution of orders, products delivery and dispute resolution (including disputes on payment and delivery) for and on behalf of the Company
when the users consent the sharing in advance;
  • ∘ when the user selects to be provided by the information of products and services of certain companies by sharing his or her personal information with those companies
  • ∘ other cases where the user gives prior consent for sharing his or her personal information
  • when the sharing is required by the laws
  • - if required to be disclosed by the laws and regulations; or
  • - if required to be disclosed by the investigative agencies for detecting crimes in accordance with the procedure and method as prescribed in the laws and regulations
5. Cookies, Beacons and Similar Technologies
The Company may collect collective and impersonal information through 'cookies' or 'web beacons'.
Cookies are very small text files to be sent to the browser of the users by the server used for operation of the websites of the Company and will be stored in hard-disks of the users' computer.
Web beacon is a small quantity of code which exists on the websites and e-mails. By using web beacons, we may know whether a user has interacted with certain webs or the contents of email.
These functions are used for evaluating, improving services and setting-up users' experiences so that much improved services can be provided by the Company to the users
The items of cookies to be collected by the Company and the purpose of such collection are as follows:
This cookie is a kind of indispensable cookie for the users to use the functions of website of the Company. Unless the users allow this cookie, the services such as shopping cart or electronic bill payment cannot be provided. This cookie does not collect any information which may be used for marketing or memorizing the sites visited by the users
  • ∘ Memorize the information entered in an order form while searching other pages during web browser session
  • ∘ For the page of products and check-out, memorize ordered services
  • ∘ Check whether login is made on website
  • ∘ Check whether the users are connected with correct services of the website of the Company while the Company changes the way of operating its website
  • ∘ Connect the users with certain application or server of the services
The users have an option for cookie installation. So, they may either allow all cookies by setting option in web browser, make each cookie checked whenever it is saved, or refuses all cookies to be saved: Provided that, if the user rejects the installation of cookies, it may be difficult for that user to use the parts of services provided by the Company.
6. Users' right to access and option
The users or their legal representatives, as main agents of the information, may exercise the following options regarding the collection, use and sharing of personal information by the Company:
  • • exercise right to access to personal information;
  • • make corrections or deletion;
  • • make temporary suspension of treatment of personal information; or
  • • request the withdrawal of their consent provided before
If, in order to exercise the above options, you, as an user, use the menu of 'amendment of member information of webpage or contact the Company by using representative telephone or sending a document or e-mails, or using telephone to the responsible department (or person in charge of management of personal information), the Company will take measures without delay: Provided that the Company may reject the request of you only to the extent that there exists either proper cause as prescribed in the laws or equivalent cause.
7. Security
The Company regards the security of personal information of uses as very important. The company constructs the following security measures to protect the users' personal information from any unauthorized access, release, use or modification
• Encryption of personal information
  • - Transmit users' personal information by using encrypted communication zone
  • - Store important information such as passwords after encrypting it
• Countermeasures against hacking
  • - Install a system in the zone the external access to which is controlled so as to prevent leakage or damage of users' personal information by hacking or computer virus
  • • Establish and execute internal management plan
  • • Install and operate access control system
  • • Take measures to prevent forging or alteration of access record
8. Responsible department of Company
The Company designates the following department and person in charge of personal information in order to protect personal information of customers and deal with complaints from customers:
• Department responsible for privacy protection and customer service :
  • Name : Byung-soo Park
• Customer Service Center :
  • Address : NICE Information Service, 17, Eunhaeng-ro, Yeongdeungpo-gu, Seoul, 07237, Korea
  • Tel : 82-2-3771-1234
The latest update date : Sep. 15 , 2017

World e-Credit is preparing and implementing several policies for personal information protection to comply with the personal information protection regulations of Act on the Promotion of Information and Communication Network Use and the personal information protection guidelines enacted by the Ministry of Information and Communications, and if the personal information handling policy is changed the changed provisions are posted on the website of World e-Credit.
World e-Credit informs you how and which way the personal information provided by members are used and which measures are being taken for the protection of personal information through the personal information handling policy.

NICE Information Service Co., Ltd. (hereinafter called as the "Company") hereby establishes and discloses the personal information handling policy to protect the personal information of the information principal and to process the complaints related with this in accordance with the article 30 of the Personal Information Protection Act as follows;

Article 1 (Purpose of Personal Information Processing)
The Company processes the personal information for the purposes as follows. The personal information under process shall not be used for other purposes than those as follows and the necessary measure shall be taken such as getting the consent in accordance with article 18 of the Personal Information Protection Act when the purpose of information use is changed.

1. Website Registration and Management
The Company processes the personal information for the purposes of the confirmation of membership sign up, the user identification according to the membership system service, verification, maintenance and management of membership, the user identification according to the user identification system implementation, prevention of illegal service use, confirmation of a legal representative in case of processing the personal information of a child less than 14 years old, handling of various notice, notification and complaints, etc.

2. Providing goods or services
The Company process the personal information for the purposes of delivering goods, providing services, forwarding contracts/ bills, providing contents, customized services and identifying the users, ages, settling/ calculating fees, etc.

3. Complaint handling
The Company processes the personal information for the identity confirmation of persons who reported complaints, confirmation of complaints, contact/ notice for the investigation, notice of results, etc.

Article 2 (Personal Information Items)The Company is processing the personal information items as follows.
  .Mandatory item: Name, ID, password, phone number, e-mail address
  .Optional: Job Title
  .The personal information items as follows can be created and collected automatically in the course of using the internet service.
  - - information principal address, cookies, service use history, log-in record, bad use history

Article 3 (Processing of Personal Information and Retention Period)
① The Company processes and retains the personal information during the personal information retention/ use period in accordance with the laws or the agreed period of personal information use/ retention by the information principle. The following information is kept for the periods specified as follows:
1) Records of transactions such as the notices, advertisement, contract provisions and performance, etc. in accordance with "Act on Consumer Protection in Electronic Commerce,"
- Records on notices, advertisement: 6 months
- Records of contract, sign up withdrawal and supplies of money and goods, etc.: 5 years
- Records on consumer complaints or dispute handling: 3 years
2) Maintenance of communication record confirmation materials in accordance with article 41 of "The Protection of Communications Secrets Act"
- Computer Communications, Internet log data and access tracking data: 3 months

Article 4 (Provision of Personal Information to Third Parties)
The Company shall manage the personal information of an information principal to the extent specified in article 1 (Purpose of personal information processing) and provide the personal information to a 3P only when the article 17 of the Personal Information Protection Act unless otherwise specified in laws.

Article 5 (Consignment of Personal Information Processing)
The Company does not entrust the information of a customer to a third party without consent of such a customer. If required subsequently, the Company would give a notice of the entrusted details and the entrusted party and, if necessary, get the prior consent.

Article 5 (Delegation of Personal Information)
The company does not entrust the personal information of customers to an external provider. If there is any need the future, the Company would inform the information of entrusted works and get the prior consent if necessary.

Article 6 (Rights/ Obligations of Information Principal and Method of Exercise)
① The information principal may exercise the rights related with the personal information protection at any time as follows;
1. Request on the personal information access
2. Request of error correction if any
3. Request of deletion
4. Request of processing suspension
② The rights in accordance with clause 1 may be exercise in writing or by call, e-mail or fax, etc. and, in this case, the Company would take measures for it without delay.
③ When the principal of information requests the correction or deletion of personal information error, etc., the Company does not provide the applicable personal information until and as long as such deletion or correction is completed.
④ The right exercise in accordance with clause 1 shall be made by a representative including the legal representative, the authorized person, etc. In this case, the power of attorney shall be submitted in the form under the article 11 of the Schedule of Enforcement Decree of the Personal Information Protection Act,
⑤ The information principal shall not infringe on personal information or privacies of the information principal, others which are processes by the Company by violating the related laws including the Personal Information Protection Act.

Article 7 (Destruction of Personal Information)
① The Company would destroy the applicable information immediately when the personal information is not necessary anymore such as the expiration of personal information retention period, achievement of the processing purpose, etc.
② Where the personal information shall be preserved in accordance with the related laws even if the personal information retention period agreed by the information principal expired or the processing purpose is achieved, the Company would preserve the applicable personal information by transferring to the separate DB or changing the storing place.
③ The procedures and methods of personal information destruction are as follows;
1. Destruction procedures
The Company selects the personal information for destruction and destroys it by the approval of the Personal Information Officer of the Company.
2. Destruction method
The Company destroys the personal information saved and recorded as the electronic file formats using the technical methods make the record not reproduced or duplicated, and the personal information stored and recorded by the shredding or incineration.

Article 8 (Measures Ensuring Safety of Personal Information)
The Company is taking measures to ensure the safety of personal information as follows.
1. Managerial measures: Establishment/ implementation of the internal management plan, regular staff training, etc.
2. Technical measures: Control of access rights for personal information processing systems, etc., installation of access control system, encoding of unique identifying information, etc., and installation of the security programs
3. Physical measures: Access control of the computer room, archive, etc.

Article 9 (Personal Information Protection Officer)
① The Company is designating a Personal Information Protection Officer who is responsible for all works on the personal information processing to handle the complaints and damages remedy of the information principal related with the personal information processing as follows.

▶ Personal Information Protection Officer
Department: Information Business Division
Name: Choi Jung-Hwan
Title: Executive
Contact: <02-3771-1706>, <jhchoi@nice.co.kr>
* It connects to the department handling the personal information protection.

▶ The Department in charge of personal information protection
Department: Corporate Analysis Office
Contact: Shin Hyun-ho
Contact: <02-3771-1593>, <hhshin@nice.co.kr>

(2) The information principal may make inquiries concerning questions about the personal information protection, complaint handling and damages relief arisen during the use of the service (business) of the Company to the Personal Information Protection Office or the applicable department. The Company would answer and handle all inquiries of the information principal without delay.

Article 10 (Remedy of Rights Infringement)
The information principal may inquire the damages relief for the personal information infringement, counseling, etc. to organizations.
<Please contact the following independent organizations for more detailed help or if the results of the personal information complaint handling or the damages relief by the Company are not satisfactory.>

▶ Privacy Support Portal (Ministry of Public Administration and Security)
- Service: Reporting personal information infringement, request of counseling, and providing materials
- Homepage: www.privacy.go.kr
- Phone: 02-2100-3394

▶ Privacy Complaint Center (National Internet Development Agency of Korea)
Service: Report and counseling of personal information infringement
- Homepage: privacy.kisa.or.kr
Phone: (without the area code) 118
Address: Privacy Complaint Center of National Internet Development Agency of Korea (138-950) 135, Joongdae-ro, Songpa-gu, Seoul

▶ Privacy Dispute Mediation Committee (National Internet Development Agency of Korea)
- Service: Application, mediation of privacy dispute mediation and collective dispute mediation (civil resolution)
- Homepage: privacy.kisa.or.kr
Phone: 118 (without the area code)
Address: Privacy Complaint Center of National Internet Development Agency of Korea (138-950) 135, Joongdae-ro, Songpa-gu, Seoul

▶ Cyber Anti-terror Center
- Service: Inquiry/ reporting of criminal cases related with privacy infringement
- Homepage: www.netan.go.kr
- Phone: (cybercrime) 02-393-9112
(Main no. of the National Police Agency) 1566-0112

Article 11 (Change of Personal Information Processing Policy)
This personal information processing policy shall be enforced from September 30, 2011 and the addition, deletion or amendment of any provision shall be noticed through the publications on the website.